In order to protect my Garments, Laundrybox follows the carelabel instructions on each Garment they process. If I request Garment treatment which is contradictory to that indicated on the care label instructions, Laundrybox will make an attempt to contact me and advise me of the potential risks associated with proceeding with the treatment. If Laundrybox are unable to obtain my approval to proceed, Laundrybox shall refrain from cleaning the Garment in question. If I authorize Laundrybox to proceed, I will assume responsibility for any damage to the Garments.
Laundrybox accept no liability for Garments that have missing or removed care labels. Laundrybox check Garments for any major damage or potential for major damage that could result by the laundering / dry-cleaning process. IfLaundrybox have any concerns regarding a Garment or its condition, Laundrybox will put that Garment on hold and make an attempt to contact me to obtain my approval to proceed with the service or to tailor the Garment ahead of cleaning it. If Laundrybox are unable to gain my approval, Laundrybox shall refrain from servicing the Garment in question and return it to me at no charge along with my other items. For minor issues, such as missing buttons, minor tears, missing collar bones etc Laundrybox can continue with the service for that particular Garment without contacting me as they will be able to replace missing buttons, stich minor tears and replace collar bones after cleaning the Garment.